As a not-for-profit organization, St. Luke's maintains an "open door" policy. This means that we will provide medically necessary care to any person.  Furthermore, St. Luke’s does not charge for its health care services based on a patient’s ability to pay.  One charge is established for every service the hospital provides.

Billing Information

If you have given us insurance information, we will submit a claim on your behalf.   St. Luke’s is required to file a separate claim to your insurance for each inpatient or outpatient visit; therefore you will receive a separate bill/account number for each visit/date of service. 

Radiologists, pathologists, anesthesiologists and consulting physicians will bill you and/or your insurance company separately for their services.  These consulting physicians are not hospital employees; therefore they may not be participating members of your specific insurance plan.  If you have any questions regarding your insurance coverage and/or bills from these providers, please contact them directly.

If you do not have insurance, you will receive a bill shortly after services are provided. Please remit payment in full at that time.  If you are unable to pay the balance in full, refer to the “Paying Your Bill” section for other options.

Paying Your Bill

Full payment will be expected when you receive a bill requesting payment.  We accept VISA, MasterCard, Discover, or American Express.

If you can only make a partial payment, please contact our office directly to determine if you qualify for one of St. Luke’s payment plans. Payment plans can be set up to automatically deduct from your Credit Card or Checking Account on a semi-monthly or monthly schedule. 

We may request that you complete a Financial Assistance Application (Download Application: English / Spanish) to support such requests. 

Financial Assistance

If you anticipate that you will be unable to pay your bill, please contact a Financial Counselor during your hospital stay in Patient Registration Services. Our Financial Counselors can help you understand your insurance coverage or apply for government aid. 

Questions?

Contact Patient Financial Services

Phone:
208-732-3000 or toll free 1-866-581-7096

Hours:
Monday - Friday
8am to 5pm, Mountain Time

Mailing Address:
St. Luke's Magic Valley Medical Center
P.O. Box 409
Twin Falls, Idaho 83303-0409

Physical Address:
212 3rd Avenue South, Twin Falls

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